The restaurant industry in India has been experiencing a transformative shift towards increased diversity and inclusivity. This change is not merely a trend; it is a reflection of evolving societal norms and the increasing awareness of social issues. As consumers become more attuned to issues of diversity and inclusivity, restaurants in India have been eager to adapt and embrace a more welcoming and inclusive atmosphere. Diversity and inclusivity are integral to a progressive society. In India, a nation rich in cultural, regional, and social diversity, restaurants have recognized the importance of embracing this change. 

From big operators to local brands to international chains, f&b industry as a whole is moving towards a better future. Taking forward the brand’s commitment to nurture a community marked by Diversity, Equity & Inclusion, KFC India recently launched its most inclusive Special KFC restaurant in Amanora Mall, Pune. Operated by specially-abled team members, elements at this Special KFC restaurant include infrastructural design, accessibility and décor features to enhance customer experience & provide an inclusive environment.

Varied Menus Reflecting India's Rich Culinary Heritage

Indian cuisine is renowned for its diversity and complexity. Restaurants are now more inclined to celebrate this diversity by offering a wide range of regional dishes. From the spicy flavors of Andhra cuisine to the delectable Mughlai biryani and the nutritious delights of South Indian dosas, restaurants are increasingly expanding their menus to cater to diverse palates. This approach not only promotes regional culinary diversity but also encourages patrons to try new flavors and broaden their horizons. Additionally, it helps in the preservation and promotion of traditional recipes that might otherwise be forgotten.

Moreover, it's evident that technology plays a pivotal role in the daily operations of many restaurants. It enables them to efficiently handle orders, manage transactions, and ensure smooth payment processes. However, technology has the potential to serve a broader purpose, contributing to the creation of a more welcoming environment, especially for people with disabilities. Among the essential changes that the hospitality industry should consider in its journey towards inclusivity is the integration of technology with their menus. This adaptation not only aligns with the industry's commitment to inclusivity but also facilitates a more accessible and enjoyable dining experience, particularly for those who may be partially-sighted.

Inclusive Hiring Practices

One of the most significant indicators of a restaurant's commitment to diversity and inclusivity is its hiring practices. Many restaurants in India are now focusing on recruiting staff from various backgrounds, ensuring that their workforce reflects the nation's diverse culture. This approach goes beyond merely meeting legal obligations; it creates a genuinely inclusive atmosphere. Moreover, inclusive hiring practices are a way to foster cross-cultural exchanges within the workplace. This enriches the working environment, enhances employee engagement, and ultimately improves customer experiences.

Mitti is a women-led non-profit organisation that runs cafés across India. In their words, the organisation works towards economic independence and dignity for persons with disabilities and those from other vulnerable communities. Today, the organisation runs a chain of 35 cafés across India—including one at Mumbai's international airport (CSMIA)—employing more than 4,000 staff persons, who have served over 10 million meals so far. The organisation not only offers experiential training to vulnerable job seekers, but also creates opportunities through ventures such as personal and corporate catering, gifting and serving of ‘karuna meals’ for the economically vulnerable, displaying that those who were once perceived to be in need are helping others in need.

“While people from vulnerable communities may have a disability, they are exceptional in their calibre and their integrity. A huge reason we've been able to scale is because the sense of ownership is so high among our team members. There are billions out there who can contribute to the economy if they are given one opportunity. I would encourage the industry to hire persons with disabilities and hire persons from other vulnerable communities who would otherwise not find an opportunity, and set an example,” Founder Alina Alam, Mitti cafe shares.

Creating Accessible Spaces

Restaurants have begun taking steps to ensure their physical spaces are accessible to all patrons, including those with disabilities. This includes ramps, wider entrances, and restrooms designed to accommodate wheelchairs, as well as Braille menus for visually impaired customers. Additionally, some restaurants have introduced sensory-friendly spaces for individuals with autism, providing a quieter and more comfortable dining environment. This commitment to accessibility is a testament to the industry's dedication to creating welcoming spaces for everyone.

Celebrating Cultural Festivals

India's diverse calendar is full of festivals and celebrations from different regions and communities. Restaurants have increasingly started to celebrate these festivals by offering special menus and decorations. By embracing the various cultural celebrations of India, these restaurants foster inclusivity and bring communities together.

Engaging in Sustainable Practices

Inclusivity in restaurants extends beyond social and cultural factors. It also encompasses environmental and ethical aspects. Many Indian restaurants are now adopting sustainable and eco-friendly practices. By reducing waste, sourcing ingredients responsibly, and supporting local farmers and artisans, these establishments not only promote inclusivity but also exhibit a commitment to the broader well-being of society.

Some Indian chefs are making strides towards more sustainable culinary practices, aiming for zero waste. “Indian kitchens have historically been rooted in sustainability,” says executive chef Yutaka Saito of Delhi’s HOME, who is reducing carbon emissions by attempting to craft a climate-conscious menu. While achieving zero-waste cooking is a significant challenge, there are chefs across India leading the way by successfully implementing sustainable practices in their establishments.

Promoting LGBTQ+ Inclusivity

The LGBTQ+ community has historically faced discrimination and exclusion. However, the restaurant industry is now actively working towards being more inclusive of this community. Some restaurants host LGBTQ+ events, pride celebrations, and awareness campaigns. Additionally, they provide gender-neutral restrooms and training for staff to ensure LGBTQ+ patrons feel welcome and respected.

Tucked away under swaying palm trees by the Chapora river, Rudy’s Bar and Grill is one of the few bars in the country that is openly LGBTQ+ friendly. The co-owner Maanav Dev is out and proud and his place celebrates inclusivity. The bar is also one of the hosts for the Pride de Goa, the official pride parade of the state.

The brainchild of four friends, Upasana Agarwal, Nandini Moitra, Raina Roy and Kallol Guha, Amra Odbhut Café (Amra Odbhut meaning ‘we are queer’) is a café-cum-community centre for and by queer people. Located in a leafy South Kolkata suburb, the cafe aims to mitigate discrimination and prejudice by offering an inclusive space for free and creative expressions and exchange of ideas between queer people and their allies in and around Kolkata.

Customer Feedback and Social Media

With the advent of social media, customers have a powerful platform to voice their opinions. Many customers today actively engage with restaurants that demonstrate a commitment to diversity and inclusivity. They share their experiences, applaud inclusive practices, and call out any shortcomings. This customer feedback plays a significant role in motivating restaurants to continually improve their inclusivity efforts. By recognizing the importance of inclusivity and making it a central part of their business, restaurants are not only catering to a diverse clientele but also contributing to a more inclusive and compassionate society. As this transformation continues to unfold, Indian restaurants stand at the forefront of the global movement towards diversity and inclusivity in the culinary world.